Program Objectives:
By the end of the program, participants will be able to:

• Develop the necessary skills to become better communicators.
• Improve cross-cultural communication with others.
• Understand the verbal and non-verbal communication messages.
• Develop skills in listening actively and empathetically to others.
• Communicate assertively and apply effective ways to deal with conflict on the job.
• Give and receive feedback and criticism in a constructive manner.

This Program is designed for:
Employees, supervisors, managers, and others who wish to improve their communication and interpersonal skills when dealing with different people on and off the job. This program is worth 25 NASBA CPEs.

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